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Testimonials, Feedback, Input & Updates
written March 27, 2024 by Time Traveler
Category: BlogEntry Tags: Testimonials; Feedback; Input; Updates;    #53
 

We received 2 unsolicited praiseworthy e-mails in the last few weeks, and figured we would share it on the blog. Thank you to all LinuxCollections.com Customers!


March 14, 2024

Great purchase process...

A phone number with a human (who actually answered the call and patiently answered my pre-sales questions) was also an unexpected and pleasant surprise.

well done!
GW

March 26, 2024

This was my third order from LinuxCollections.com & it was the fastest shipping time yet = seven business days from California to Nova Scotia, with no damages to the cardboard box or the contents.

Awesome job, keep up the great work, & THANK YOU for providing this important service to all of those who use it now & in the future!
RT

It is funny how the world changes. The issue with advertising on Facebook has never been resolved, even with a physical snail mail letter sent to a company with thousands of employees. No one could even bother to respond. This is why the LinuxCollections.com What's New page is the preferred Facebook page. Similarly, the Amazon Pay issue seemingly ended with an e-mail saying we will no longer respond to this issue, even though it was not made clear what we could do to satisfy their requirements. Just for kicks, we also wrote them a physical letter. Again, no response at all. We have left the Amazon Pay option on the site in the hopes that one of the thousands of people who work at Amazon will someday look at the letter, and at least take the effort to explain what the exact issue is. Specifically, they say we are in violation of their policies, and point to dozens of items, not clearly identifying what we can do to satisfy their interpretation. We sort of believe it has to do with accepting Debian donations, but are not really sure. It is both frustrating and sad that even common courtesy, and reasonable customer service is lost on these large organizations. But the only constant is change, and perhaps things will change for the better as time marches on.

Also, it still is amusing to us when people on Facebook take the effort to point out people can do what we do at home. It is possible some people may not realize this, but most or all of our customers know this. We like to say to people it is like a restaurant or car wash - sure people can make the food they want to eat at home, or wash their car themselves, but it is also nice to get the convenience of having the work done for you. Also, we have some customers that don't have reliable internet, or want large quantities of discs, etc., etc. Also downloading all of Debian takes awhile, and it sure makes sense to get it all on the Debian USB Complete Collection at a reasonable price, with no headache or frustration and just a few clicks on our website.

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